*Grace Period means the period of 90 days from the date of expiry of the validity of the last recharge.
**Inactive Period means the period of 15 days from the date of expiry of the Grace Period.
| 1. |
Users under 349Plan must utilize the account balance within the Grace Period. |
| 2. |
In order to benefit from the 801Plan, the vLink account of the user should not have negative balance. |
| 3. |
VMI shall permanently disconnect the vLink account of the user upon expiry of the Inactive Period. |
| 4. |
Under the 349 / 801 plan, the user may top-up the vLink account through top-up coupons available in denominations of Rs.10 to Rs 198. Such top-up coupons will not affect the validity of the vLink account. |
FAIR USE POLICY
Virgin Mobile India Pvt. Ltd. adopts a Fair Usage Policy (“FUP”) for the purpose of defining fair usage levels for unlimited data transfer plans. This ensures that the excessive usage of internet bandwidth by a small segment of users does not impact service quality for a large set of users.
FUP is applicable to all existing and future unlimited plans offered by VMI unless specifically withdrawn at the discretion of VMI. Taking into consideration the maximum reasonable usage required by the average user, VMI has established a monthly data transfer threshold (Fair Usage Limit) for the unlimited tariff plans as given below:
| Plan Type |
Plan Speed*
(Kbps) |
Fair Usage Limit
(MB/Month) |
| 801Plan |
Upto 153 |
10 GB/month |
*CDMA Network Speed
Upon such violation of the FUP, VMI shall contact the user suggesting for reduction in usage or upgrade to a higher bandwidth plan.
Despite the above, if the user fails to upgrade to a high speed plan and/ or continues to violate the FUP, VMI reserves the right to suspend or terminate such user’s account immediately without prejudice to other rights.
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