1. What are the documents that I need to submit for the connection?
a. Refer to Documents required at the time of buying |
2. Can I apply online for the connection?
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3. How can my company sign up for this service?
a. You will need to call our contact centre for this device and let them know how many you need – we’ll help you out! |
4. What are the device and activation charges?
a. The device costs Rs. 2599/- |
5. What are tariffs available?
a. Refer to the Tariff section in the product page |
6. How do I install the same?
a. Refer to the user guide |
7. What is HSIA? What does it do?
a. HSIA is High Speed Internet Access – this technology makes the internet device latch on to the CDMA
network and gives data speeds of upto 3.1Mbps downlink speed. |
8. What are the advantages of using the HSIA?
a. HSIA gives you internet at superfast speeds that you can access from wherever you are – this is wireless internet, all you need is the USB device and a computer! |
9. How HSIA is different from GPRS/EDGE enabled phone?
a. HSIA latches on to the CDMA network while GPRS/EDGE work on GSM. HSIA is a better option for internet, since CDMA is a data savvy network, with better speeds and minimal data losses |
10. What is the Warranty Period for vFlash?
a. 1 year |
11 . What number do I call for support on this service? a. 60016666. Prefix this number with your local STD code. For example, from Mumbai, you would
call 022-60016666. |
12 . Which cities is this service available in?
a. New Delhi, Mumbai, Bangalore, Hyderabad, Jaipur, Ahmedabad. Service will be available in Pune soon. |
13. What do I do if my vFlash is lost or stolen? a. Call our contact centre – they will block your device, bar the service and disconnect the connection from your name |
14. Can I use the device both for laptop and desktop computers? a. Yes, refer to Minimum system requirement |
15. What are the different billing elements, fixed and variable on a monthly basis? a. Refer to Know your Bill section |
16. How conveniently can I change my tariff plans? a. Call our contact centre and make a request for change in tariff plan. It’s as simple as that! |
17. Can I make calls and send SMSs with your device? What are the call rates? a. Oops, there is no voice call and SMS support on this device. You’ll need to use your phone |
18. What are the other facilities on your data card? a. We give you services bundled with this HSIA device that’ll keep you entertained on the go. We present to you vFlash TV, a great service where you can watch TV on the go, at speeds never seen before! We also have Entertainment on Demand services where you can download music tracks, videos, mobile wallpapers and ringtones from a massive library of 100,000+ pieces of content from every possible genre. |
19. Can we really access internet at the broadband speed while on the go? a. You should be able to get upto 3.1 Mbps download and 1.8 uplink speeds, though actual internet speed will depend on multiple factors like time of the day, number of simultaneous users, web page accessed, HSIA Network availability, etc. |
20. Can I change my device later (in case the device is faulty, lost or damaged)? What is the process? a. Yes. You will need to call our contact centre and they’ll help you out. |
21. What are the different device models available with you? a. There is only one kind of vFlash device now. More models coming soon. |
22. What if I want to change my device which is in working condition? a. You will have to pay full price for a new device! |
23. Is the billing monthly or bimonthly? a. The Billing is on a monthly basis and the bills are payable within 18 days of invoice generation. |
24. What are your acceptable modes of payment? a. Refer to the How To Pay / Pay Your Bill section. |
25. What are my bill payment location options? a. Multiple payment locations are available, depending on mode of payment
i. Convenience of your office/ home : Pay online, using your credit/ debit card/netbanking facility
ii. Cheque in (Drop) Boxes : Pay through Cheque/ Credit Card Authorisation Slip at the nearest drop box location. To locate your nearest drop box, refer to cheque drop box locations
You may make the bill payments through Cheque/ Credit Card Authorisation Slip. The Cheque needs to be drawn in favour of:
For TTSL – “TTSL-Virgin Mobile Postpaid A/c -----------------“
For TTML - “TTML-Virgin Mobile Postpaid A/c -----------------“
iii. Cash payments may be made at any Oxigen outlet. |
26. In case I’m incorrectly charged, how do I get the bill amount rectified? a. Our billing systems are world class and there is very unlikely chance of any incorrect charging. In rare event that you feel there is an error, please call our contact centre or send us an email at care@virginmobile.in |
27. How do I choose for an e-bill?
a. Call our contact centre
b. You will have an option in the CAF at the time of buying the device
c. Itemized billing is free for 3 months post which you have to pay Rs.50 as a one-time charge to get itemized bills. |
28. Will the signal strength differ with geographies and weather conditions? a. Yes |
29. Will there be any advanced rentals charged? a. No |
30. What is the Operating System on which vFlash works? a. Windows 2000, Windows XP(32 and 64 bit) and Windows Vista (32 and 64 bit)
b. Mac 10.5 10.6
c. Mentioned versions for Linux are supported as a standard dial up modem configuration
(No dialer support for Linux):
i. Redhat Enterprise Linux 3 & above
ii. Fedora Core 5,6 & above
iii. SUSE Desktop Linux 9,10 & above
iv. Debian Linux 5,6 & above
v. Ubuntu Linux 5,6 & above
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31. Who do I get in touch with for the HSIA repair and maintenance? a. Our contact centre |
32. What is the support provided by VMI for installation and technical queries? a. You don’t have to worry about installation. There will be an installation vendor visiting you to help you install your device at your place as soon as you purchase it. There is also a troubleshooting guide that you can refer to. |
33. Do you have an email support cell? |
34. Why am I experiencing low internet connectivity on my data card? a. a. You might not be on the HSIA network (check network bars on dialer)
b. We might be facing network congestion. Call our contact centre or try after some time.
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35. When attempting to connect why does the operating system indicate connection as busy? a. Plug out and Plug in your modem. If problem does not get resolved call our contact centre. |
36. Why is my dialer software reporting only 1 or 2 signal bars?
a. a. Please adjust your modem swivel to a vertical position.
b. Try using the extension cable for better signal
c. Please check network bars on Virgin Mobile handset (if available) and move your system to a place
where signal is good. |
37. When attempting to connect why does the operating system indicate unable to connect to remote computer? a. Refer User Guide to troubleshoot or call our contact centre. |
38. How to create a new network setting? a. Under Settings menu, Click Profile and create a user name as per choice, and then click on the Connect button |
39. How do I understand the common error messages? |
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